Knowledgebase
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To update contact information or add additional fields in any section
of the 'Contact Information' area, please follow these steps:
1. Log into your Smash Solutions account at Smashsolutions.com.
2. Navigate to the contact you wish to edit and ho...
To add additional phone numbers to your Contacts, please follow these
steps:
1. Log into your Smash Solutions account at Smashsolutions.com.
2. Navigate to the contact you wish to add an additional phone
number, and click on their name.
3. At ...
To add or change your Smash Solutions profile picture, please follow
these steps:
1. From the Smash Solutions homepage, log into your account.
2. Navigate to your name in the top right corner of the screen. Hover
the cursor over your name to prom...
To import your contacts into Smash please follow these steps:
For Yahoo, Gmail, and Facebook:
* Please log into your Smash Solutions account.
* From your Contacts page, click on the 'Import Contact' button
located on the large blue navigation ...
Why Success University?
Success University is critical to the growth of your SMASH business
and self-promotion. Success U provides members with an elite giveaway
that educates and entices any modern marketer to learn how to benefit
from the best in s...
To change your default mail client on a Mac, please follow these
steps:
1. Launch Apple Mail.
Note: If you have not set up Apple Mail, please set up a dummy
account (when it tries to verify you will get an error, but it will
still allow you to co...
To change your default email client in Windows Vista please follow
these steps:
1. Click on the 'Start' button in the bottom left of the screen and
select the 'Default Programs' option.
2. Then click on 'Set program access and computer defaults....
To change your default mail client in Windows 7 or 8, please follow
these steps:
1. Click on the 'Start' menu.
2. Click on 'Control Panel'.
3. In your Control panel, locate 'Default programs' and click on it.
4. Click on 'Associate a file t...
To change your primary email address, please follow these steps:
1. Log into your Smash Solutions account.
2. In the top right corner of your home page, hover the cursor over
your name.
3. Click on 'Edit Profile' in the drop down menu.
4. O...
To block a member's communications, please follow these steps:
1. From the Smash Solutions home page, log into your account.
2. Hover the cursor over the friend request notification icon in the
top right of your screen.
3. In the drop down men...
To reactivate your Smash Solutions account, please follow these
steps:
1 Please go to http://smashsolutions.com/login/activate_account [1]
2. Enter your deleted account email address in the field provided and
click 'Submit'.
3. Go to your emai...
To change notification settings please follow these steps:
1. From the Smash Solutions home page, log into your account.
2. Hover the cursor over your name in the top right of the screen.
3. Select 'Settings' in the drop down menu which appear...
We here at SMASH appreciate any and all feedback from our Smashers!
Even if you do not have an account, we still have a way to receive
your feedback.
To submit an Idea or Suggestion for review:
For non-Members or Members not logged in:
1. Visit Supp...
If you deleted your account within the last 30 days, follow these
simple steps to re-activate it:
* Visit SmashSolutions.com and attempt to log in
* Follow the prompt 'Account deleted, to renew your account Click
here'
* Enter the email address...
To receive a personal, one-on-one demonstration of new and exciting
features here on SMASH, follow these steps:
* Visit SmashSolutions.com/features.php
* Scroll through the list of Features
* Choose the Features that interest you and select the...
For our IBO's, we offer specialty Demos. These are personalized
videos for specific groups of potential Smashers. Whether it is an
Insurance-based Conference or a Scrapbooking party, your personalized
Demo of SMASH will appeal to the masses.
On our Media page we offer information on Success U courses, IBO
training updates, and other events coming up in the near future.
Within the Smash Events window is a calendar for navigating throughout
the year, all of the upcoming classes and meetings....
The Press Releases feature provides Members with up-to-date
information on any and all new developments within SMASH. Whether it
is a new addition to the SMASH team or an upcoming feature, Press
Releases will notify you of what is going on in the SMASH...
Smash Scoop is the place for updates; updates on what we are up to,
where we are at with developments, and what our plans are for the
future.
Set up like a newspaper, Smash Flash give Members an easy view read
of popular updates, Q&A;'s, training programs, tips for business
owners, and a few tidbits about some of our CEO's.
If you feel a Referral is missing from your Downline, please follow
the steps below. We take the Sponsor-Referral relationship seriously
and strive to correct any mistakes that are made throughout this
process.
First, attempt to locate your Referra...
As stated in our Smash User Agreement Terms and Conditions, it is the
Member's responsibility to only have one account. According to this
agreement, Members a responsible to not refer themselves under other
names or aliases that would result in multipl...
To keep things organized and easily manageable, we allow more than
one email address on your SMASH account. For security, you may only
have one Main Email address with SMASH. This Main Email will be the
email with which to login and to receive email no...
Members may Login to SMASH with any email linked to his or her SMASH
account.
This means, if you add your Facebook email to your SMASH account, you
will then be able to login to SmashSolutions.com with that email.
When you link your Facebook e-ma...
If you find you have more than one SMASH account, immediately delete
the extra accounts. You can independently manage this task by
following these steps:.
To delete an extra account:
* Log into the account you want to delete, through
SmashSoluti...
How can I remove an account from my Buzzwall?
1. Make sure you are logged into your Smash account.
2. Go to the 'BuzzWall' page through the tabs at the top of the screen
3. Click on 'Settings' in the left sidebar menu under your profile
photo.
4. Locate ...
What do the different levels on referrals mean?
You are able to see up to three levels of referrals in your Smash
Account.
Level One: These are people that you have referred and invited to the
Smash Site directly.
Level Two: These are members that were i...
How can I see who I was referred by?
1. Log in to your Smash Account.
2. Go to the 'IBO' tab using the links on the top menu bar.
3. In the left sidebar, you will see a section labeled 'Sponsor
Details.'
a. This section shows the name, e-mail, and phone ...
How can I add a note to my referrals?
1. Log in to your Smash Account.
2. Go to the 'IBO' tab using the links on the top menu bar.
3. Select 'My Referrals' from the updated top menu bar.
4. Locate the referral you would like to add a note to.
5. Clic...
How can I delete or edit a note I put on my referral?
1. Log in to your Smash Account.
2. Go to the 'IBO' tab using the links on the top menu bar.
3. Select 'My Referrals' from the updated top menu bar.
4. Locate the referral you would like to add a...
Can referrals see the notes I add to their contact info?
No, referrals cannot see the notes you add to their contact info. The
notes you add on the IBO / My Referrals page are for your reference
only. They are not visible to your referral.
Why would I want to add a note to my referrals?
There can be many reason to add notes onto your referrals. Some of the
top reasons are:
Keeping track of when you contacted your referrals.
Having a record of your referrals questions.
Helping you remember ...
Why can't I go to my referral's profile when they are showing as
inactive?
If your referral is showing as 'Inactive' it means that they may not
have completed their account yet. It means they initiated the account
but have not yet activated by clicki...
What is Tree View on my referrals page?
The Tree View gives a visual representation of your referrals. It can
be an easy way to see which of your referrals has invited others to
Smash and which referrals might need some helping learning to spread
the...
Where do I see commissions I have earned?
1. Log in to your Smash Account.
2. Go to the 'IBO' tab using the links on the top menu bar.
3. Select 'Commissions' from the updated top menu bar.
You will see a history of your recent earned commissions on thi...
How can I use or withdraw my commissions?
1. Log in to your Smash Account.
2. Go to the 'IBO' tab using the links on the top menu bar.
3. Select 'Commissions' from the updated top menu bar.
4. Click the 'Withdraw Commissions' button in green to the top r...
What is the Buzzwall?
The Buzzwall is a SMASH social media feed that can save you
time…post once and go. It works just like Facebook, Twitter, Linked
In, or any other social media site with a BIG difference. You can type
your message once and post to...
Do I need to have a paying account to use the Buzzwall?
No, all accounts are able to use our convenient Buzzwall. Give it a
try at no cost. We are sure you will love it.
We have an array of pre-made banners created for any of our members to
use. Our team of marketing experts have engineered these ads to
deliver the professional results you want. Anyone can use these ads to
get great results, even if you don't have a degre...
We have Three great places to find Smash advertising.
You can get to the banner advertisements by following these steps:
1. Make sure you are logged into your Smash account.
2. Go to the 'IBO' tab.
3. Click on the 'Marketing' tab in the updated top m...
Where can I find Vmail templates to use with my video e-mail program?
Vmail templates from Smash will really make your video e-mails pop.
You can find our premade templates by following these steps:
1. Make sure you are logged into your Smash account.
...
I would like to put my advertisement up on the Smash website, how can
I purchase ad space?
It is easy to purchase both Image and Text ad space on the Smash
Website.
Note: Make sure to preload your wallet with the fund for your
advertising campaign
...
What is the difference between Pay Per Click and Pay Per Impression
in Advertising?
Pay Per Click Advertising means that you pay each time a person
actually clicks on your advertisement.
Pay Per Impression means that you pay each time that the advert...
Do you have any videos I can use to promote Smash?
Our PVA system is perfect to use to promote smash. It sends
professional quality video e-mails to your contacts with great offers
to join. Preview the videos before you send them to find the ones that
be...
What are campaigns?
Campaigns are a marketing method that can engage both prospective or
current customrs. They can be targeted at any specific group to engage
them in your specific message. Campaigns can be set up in many ways.
One example would be to s...
How do I make a newsletter?
1. Make sure you are logged into your Smash Account.
2. Select 'Campaigns' in the top tab menu.
3. Select 'Get Started' under the newsletter area.
4. Select your template NOTE: There are sorting options available in
the left ...
How do I change the information on my profile?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Edit Profile'
4. Locate the area you would like to edit.
5. Click the icon of the pencil to edit, or click t...
How do I change the information on my profile?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Settings.'
4. Select 'Timezones.'
5. Choose your correct time zone.
6. Press 'Submit' to save the changes.
How do I change which notifications I receive?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Settings.'
4. Select 'Notifications'
5. Choose which items you want to receive by checking the box.
Unselect...
Where are the privacy settings for my account?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Settings.'
4. Select 'Profile Settings.'
5. Change your sharing preverence by clicking the lock icon next to...
Manage my account subscription
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Subscriptions
4. Make changes to your current package or view history.
5. Save any changes by clicking 'Switch Package.'
How do I upgrade my account?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Subscriptions
4. Make changes to your current package or view history.
5. Save any changes by clicking 'Switch Package.'
How can I view my friends list?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Friends.'
4. Your friend list will now load for you to view and edit.
Can I add more than one Gmail or Yahoo account to my Buzzwall?
Right now the Buzzwall is optimized for only one Gmail or Yahoo
account. We are working to optimize the Buzzwall to allow for more
accounts to be added at once.
How do I check my e-mail through Smash?
There are two things you will need to do to check your e-mail in
Smash.
First you will need to set up your e-mail account in Smash.
1. Make sure you are logged into your Smash account.
2. Go to the 'BuzzWall' pag...
Where is my e-mail inbox in Smash?
You can access your Inbox by following these steps:
1. Hover over your name in the top right of the screen.
2. Select ' Inbox' from the drop down list.
How do I add my e-mail to Smash?
The e-mail inbox is set up through the Buzzwall, so you set up your
e-mail accounts the same way you set up your Buzzwall linked accounts.
1. Make sure you are logged into your Smash account.
2. Go to the 'BuzzWall' page...
What are Vmail Templates?
Vmail templates are premade pictrues that will surround a video in a
vmail (also called video e-mails.) Templates can make a Vmail more
appealing and can really make your theme pop. Premade templates have a
measured and designat...
Do I need to use a video e-mail program to send PVA's?
We have set up our PVA's so that they can be used conveniently through
the Smash website without the use of an additional video e-mail
program. Follow the step by step walkthrough to send PVA's to yo...
Do I need a paid account to use PVA's?
Our state-of-the-art PVA system is available for any Smash Member,
free or paid. Upgraded members will experience the added benefit of
being able to send unlimited PVA e-mails out to their contacts.
How can I access a newsletter I sent previously or a template I saved
for myself?
1. Make sure you are logged into your Smash Account.
2. Select 'Campaigns' in the top tab menu.
3. Select 'Get Started' under the newsletter area.
4. Select 'My Templates'...
Can I see who my newsletter has sent to?
You can see a report of who you sent your newsletter to by following
these steps.
1. Make sure you are logged into your Smash Account.
2. Select 'Campaigns' in the top tab menu.
3. Select 'Get Started' under th...
How do I use the PVA system?
1. Make sure you are logged into your Smash Account.
2. Select 'Campaigns' in the top tab menu.
3. Select 'Get Started' under the PVA area.
4. Fill out the E-mails you would like to send your PVA to, which
address you woul...
How can I customize my PVA Signature?
1. Make sure you are logged into your Smash Account.
2. Select 'Campaigns' in the top tab menu.
3. Select 'Get Started' under the PVA area.
4. Select ' Signature' from the left side bar.
5. Press ' Add Signature' ...
I Forgot my Password.
If you forgot your password, we can help you reset it.
1. On www.smashsolutions.com, go to the 'Login' button in the top
right.
2. Underneath the login fields click 'Forgot Password?'
3. Enter in the e-mail address ass...
The 50% promotion discount must be purchased before Midnight December
31, 2013 Mountain Standard Time. Promotion pricing is good for the
LIFE of the customer or IBO/Reseller account as long as the account
maintains paid active status.
All account renewals are due 30 days from the original purchase. Any
account overdue more than 7 days, is considered inactive and will
downgraded to the Essentials package. Reinstatement will be the
current package price at the time of reactivation. Inact...
CANCELLATIONS, RETURNS AND REFUNDS POLICY
CANCELLATIONS OF SUBSCRIPTIONS
It is the policy of Smash Solutions, LLC to allow cancellation of
subscriptions at any time. Subscription payments are prepaid one month
in advance. The amount paid for th...
The Smash Social is simply a facet of Smash Solutions and cannot be
removed unless you delete your Smash account entirely. You can,
however, unlink any connections you have made to your other social
medias through Smash Social, and simply not use the "Soc...
Log into your Smash Solutions account. Then click the "Social" tab.
From this page, hover over your name, and click the "Settings" option
from the drop sown menu, or scroll down the left hand side under your
profile picture and click the "Edit My Profile"...
To change the privacy settings for your news feeds, streams and blogs:
Log into your Smash Solutions account, then click the "Social" tab.
From this page, click the "Social Links" tab near the top of the page.
From here click the "Social Exchange Settings...
To set your updates and blogs to automatically publish to your other
media accounts: Log into your Smash Solutions account, then click the
"Social" tab. From this page, click the "Social Links" tab near the
top of the page. From here click the "Social Exc...
IBO CERTIFICATION IS CURRENTLY AVAILABLE BY INVITATION ONLY. WATCH
OUR UPDATES TO SEE WHEN IT BECOMES OPEN FOR ALL SMASH USERS!
HOW DO I CLEAR MY WEB BROWSER CACHE?
Clearing your Web browser cache forces the browser to load the latest
versions of Web pages and programs you visit.
Internet Explorer
* Click 'Tools' from the Internet Explorer menubar
* Click 'Internet Opt...
To add a friend to your Smash Solutions account please follow these
steps:
1. Log into your account.
2. Enter the first and last name of the person you are looking for in
the "Search Members" box in the top right of your profile.
3. Press "Ent...
There are three ways to add groups to your tasks.
1. When adding a new task, next to the Group option, click on the
green "+" and add the group there.
2. On the left side of the Task Management screen, click on "Group
List". It will take you to a scr...
To change your Smash Solutions password please follow these steps:
1. From the Smash Solutions homepage, log into your account.
2. Navigate to your name at the top right corner of the screen. Hover
the cursor over your name to prompt a drop down menu...
To change a spreadsheet document to a CSV file please follow these
steps:
1. Open the file you wish to change in your spreadsheet program.
2. Make sure all the headings are correct, with category titles on
the first row.
3. Select 'Save As' to...
To create a new contact group, please follow these steps:
1. Log into your Smash Solutions account from Smashsolutions.com.
2. From the contacts tab, navigate to the 'Create New group' option
on the left side of your screen.
3. Enter your desi...
To View your Smash Solutions referrals please follow these steps:
1. Log into your Smash Solutions account at Smashsolutions.com.
2. On the top navigation bar, click on the 'IBO' tab. This will bring
you to your IBO Management page.
3. On the ...
SMASH Certification is an invaluable way to boost your business and
ultimately enjoy unlimited earning potential. Success University is a
critical first step to the growth of your SMASH business and
self-promotion. Success U provides members with an e...
Why Get IBO Certified?
Getting certified with SMASH is a priceless way to boost your business
and enjoy unlimited earning potential. Certified members are
recognized by the company as serious, go-to IBOs that are integral to
the growth of SMASH. Cer...
What are the requirements to get Level 1 IBO Certification?
It is simple to get Level 1 Certified!
Requirements:
*
Attend Success University (All 6 courses)
*
Attend One (1) Company Presentation
*
Attend One (1) IBO Marketing Tr...
To delete your Smash Solutions account, please follow these steps:
1. Log into your Smash Solutions account.
2. From your Home page, hover your mouse cursor over your name in the
top right corner.
3. Click on 'Settings' in the drop down menu.
...
To change your default mail client in Windows XP please follow these
steps:
1. Go to the Control Panel by opening your Start menu and clicking on
the 'Control Panel' option.
2. From your Control Panel, select the 'Add or Remove Programs'
option. ...
To copy and save your referral ID, please follow these steps:
1. Log into your Smash Solutions account.
2. Locate your referral ID directly beneath your profile image.
3. Either click and drag over the text of your referral link, or
click on t...
* There are two instances when a Member's status will change to be
InActive.
If a Member has not logged in to SmashSolutions.com for 30
consecutive days, they will then appear as an InActive SMASH user.
* If a new Referral has just signed up and h...
To help explain what SmashSolutions.com is and how it works, we have
compiled a variety of videos and demonstrations. Each 'Demo' focuses
on specific features offered by SMASH.
How do I set up my Buzzwall?
1. Make sure you are logged into your Smash account.
2. Go to the 'BuzzWall' page through the tabs at the top of the screen
3. Click on 'Settings' in the left sidebar menu under your profile
photo.
4. Click 'Connect with ...
How do I choose which sites I send my post to in the Buzzwall?
If you have set up multiple programs with your Buzzwall, it can be
important to make sure you are sending your post out to the right one.
1. Make sure you are logged into your Smash Account.
...
The "Social Feed" is the central area where all of your useful tools
for your profile can be accessed. You can also see other members'
updates, blogs, etc, and easily reach out to them.
This area is where you will navigate to when you would like to upload
pictures from your computer, import from your linked social accounts,
or manage the pictures you have already uploaded.
In this area you can create blogs for publishing, import blogs, and
manage the existing blogs in your account.
Files and folders you create can be managed and shared from this area.
Once you create a folder, you can then upload files into it.
In this area you can create groups for specific topics or tasks and
manage the privacy settings for each group.
This is where you can link with your other social media accounts,
control stream settings, and privacy, as well as set your updates and
blogs to auto publish without seeking permission each time.
This feature allows you to invite your friends and associates from
Facebook, Google, Yahoo, and more to join you in your adventures in
Smash Solutions!
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