Knowledgebase
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To update contact information or add additional fields in any section
of the 'Contact Information' area, please follow these steps:
1. Log into your Smash Solutions account at Smashsolutions.com.
2. Navigate to the contact you wish to edit and ho...
To add or change your Smash Solutions profile picture, please follow
these steps:
1. From the Smash Solutions homepage, log into your account.
2. Navigate to your name in the top right corner of the screen. Hover
the cursor over your name to prom...
To change your default mail client on a Mac, please follow these
steps:
1. Launch Apple Mail.
Note: If you have not set up Apple Mail, please set up a dummy
account (when it tries to verify you will get an error, but it will
still allow you to co...
To change your default email client in Windows Vista please follow
these steps:
1. Click on the 'Start' button in the bottom left of the screen and
select the 'Default Programs' option.
2. Then click on 'Set program access and computer defaults....
To change your default mail client in Windows 7 or 8, please follow
these steps:
1. Click on the 'Start' menu.
2. Click on 'Control Panel'.
3. In your Control panel, locate 'Default programs' and click on it.
4. Click on 'Associate a file t...
To change your primary email address, please follow these steps:
1. Log into your Smash Solutions account.
2. In the top right corner of your home page, hover the cursor over
your name.
3. Click on 'Edit Profile' in the drop down menu.
4. O...
To block a member's communications, please follow these steps:
1. From the Smash Solutions home page, log into your account.
2. Hover the cursor over the friend request notification icon in the
top right of your screen.
3. In the drop down men...
To reactivate your Smash Solutions account, please follow these
steps:
1 Please go to http://smashsolutions.com/login/activate_account [1]
2. Enter your deleted account email address in the field provided and
click 'Submit'.
3. Go to your emai...
If you deleted your account within the last 30 days, follow these
simple steps to re-activate it:
* Visit SmashSolutions.com and attempt to log in
* Follow the prompt 'Account deleted, to renew your account Click
here'
* Enter the email address...
How can I remove an account from my Buzzwall?
1. Make sure you are logged into your Smash account.
2. Go to the 'BuzzWall' page through the tabs at the top of the screen
3. Click on 'Settings' in the left sidebar menu under your profile
photo.
4. Locate ...
How do I change the information on my profile?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Edit Profile'
4. Locate the area you would like to edit.
5. Click the icon of the pencil to edit, or click t...
How do I change which notifications I receive?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Settings.'
4. Select 'Notifications'
5. Choose which items you want to receive by checking the box.
Unselect...
Where are the privacy settings for my account?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Settings.'
4. Select 'Profile Settings.'
5. Change your sharing preverence by clicking the lock icon next to...
How do I upgrade my account?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Subscriptions
4. Make changes to your current package or view history.
5. Save any changes by clicking 'Switch Package.'
How can I view my friends list?
1. Log into your Smash Account.
2. Hover over your name in the top right of the screen.
3. Select 'Friends.'
4. Your friend list will now load for you to view and edit.
I Forgot my Password.
If you forgot your password, we can help you reset it.
1. On www.smashsolutions.com, go to the 'Login' button in the top
right.
2. Underneath the login fields click 'Forgot Password?'
3. Enter in the e-mail address ass...
To take a screenshot, please follow these steps:
WINDOWS:
1. Navigate to the screen where you would like to take a screenshot.
2. Press 'Prt Sc' button on your keyboard.
3. Open editing program, i.e. Wordpad, Paint, etc
4. Paste image in...
If you are reporting a bug or other technical error, we may need to
know what browser version you are using.
To look up your browser version in almost any browser:
1. Open your browser.
2. Go to the menu (often displayed as a cog wheel, a list...
HOW DO I CLEAR MY COOKIES?
In some situations, clearing your cookies may resolve technical
issues and bugs that you are experiencing.
Note: On both Safari and Firefox it is possible to search for and
delete _only_ your www.Smashsolutions.com cook...
HOW DO I CLEAR MY WEB BROWSER CACHE?
Clearing your Web browser cache forces the browser to load the latest
versions of Web pages and programs you visit.
Internet Explorer
* Click 'Tools' from the Internet Explorer menubar
* Click 'Internet Opt...
To add a friend to your Smash Solutions account please follow these
steps:
1. Log into your account.
2. Enter the first and last name of the person you are looking for in
the "Search Members" box in the top right of your profile.
3. Press "Ent...
To change your Smash Solutions password please follow these steps:
1. From the Smash Solutions homepage, log into your account.
2. Navigate to your name at the top right corner of the screen. Hover
the cursor over your name to prompt a drop down menu...
To change a spreadsheet document to a CSV file please follow these
steps:
1. Open the file you wish to change in your spreadsheet program.
2. Make sure all the headings are correct, with category titles on
the first row.
3. Select 'Save As' to...
To View your Smash Solutions referrals please follow these steps:
1. Log into your Smash Solutions account at Smashsolutions.com.
2. On the top navigation bar, click on the 'IBO' tab. This will bring
you to your IBO Management page.
3. On the ...
To delete your Smash Solutions account, please follow these steps:
1. Log into your Smash Solutions account.
2. From your Home page, hover your mouse cursor over your name in the
top right corner.
3. Click on 'Settings' in the drop down menu.
...
To change your default mail client in Windows XP please follow these
steps:
1. Go to the Control Panel by opening your Start menu and clicking on
the 'Control Panel' option.
2. From your Control Panel, select the 'Add or Remove Programs'
option. ...
To copy and save your referral ID, please follow these steps:
1. Log into your Smash Solutions account.
2. Locate your referral ID directly beneath your profile image.
3. Either click and drag over the text of your referral link, or
click on t...
How do I set up my Buzzwall?
1. Make sure you are logged into your Smash account.
2. Go to the 'BuzzWall' page through the tabs at the top of the screen
3. Click on 'Settings' in the left sidebar menu under your profile
photo.
4. Click 'Connect with ...
How do I choose which sites I send my post to in the Buzzwall?
If you have set up multiple programs with your Buzzwall, it can be
important to make sure you are sending your post out to the right one.
1. Make sure you are logged into your Smash Account.
...
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